Pan Chemistry User Survey 2020

Birmingham Quality, UK NEQAS [Edinburgh], Guildford Peptide Hormones, Cardiac Markers (Glasgow) and Guildford Trace Elements are jointly undertaking a user survey with the aim to identify the main drivers behind the procurement of EQA Services for Clinical Chemistry.

We hope to use the results from this survey as part of the continual improvement of our services. There are 17 questions which should be answered taking into consideration the service you receive from any and all the UK NEQAS Clinical Chemistry centres.

Any additional comments or suggestions would be most welcome.

1. What were your reasons for registering with a UK NEQAS Service in 2020/21?
(Please rate each response)

	Very Important	Important	Neutral	Low Importance	Not At All Important
Previous Participant
Reputation of UK NEQAS
Value for Money
Quality of Specimens Received
Report Format
Network Reports
Efficient Handling of Enquiries
Additional Added Value Information on Reports

Additional Comments

2. How do you rate the quality of the service provided overall by the UK NEQAS Clinical Chemistry centres?

	Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Dissatisfied
Overall Rating

Please add any comments

3. Are there any specific Clinical Chemistry Schemes which could be improved and why?

4. Do you find the electronic personalised reports clear and informative?

Yes

Never Seen

5. What features do you find useful on all reports available to you, which aid you in the assessment of analytical performance?

	Select all that apply
Feedback Pages
Performance Summary Icon Pages (Penalty Box Icons)
Histogram Pages
10-graph Pages
Seismograph Plots
Cumulative Performance
Comments Sections Accompanying Computerised Reports
Surveys of Relevant Recent Literature

Other (Please state)

6. Who reviews your EQA reports?

	Select all that apply
Consultant Medic
Consultant Clinical Scientist
Senior/Principal Clinical Scientist
Trainee Healthcare Scientist
Biomedical Scientist
Quality Manager

Other (Please state)

7. Are there any improvements which could be made to the design of individual, and design of network reports to allow you to better assess your different analysers, and to assist with your requirements for ISO15189:2012?

8. Are you satisfied with the communication (phone and email) between the UK NEQAS centres and yourself? If not, what can be improved?

9. UK NEQAS has a reputation for exploring assay analytical characteristics with challenging specimens and undertaking surveys of practice and interpretative exercises. Do you value these aspects of the Schemes? Any comments would be welcome.

10. Who makes the final decision for procurement of EQA services?

	Select all that apply
Head of Department
Clinical Scientist
Biomedical Scientist
Quality Manager
Finance Department

Other (Please state)

11. Are there features of the UK NEQAS service which you particularly value, and which are not provided by other EQA organisations?

12. Do you participate in non-UK NEQAS Schemes for any analytes for which you also participate in a UK NEQAS Scheme? If so, we would be interested to know why.

13. Are you using other EQA Providers’ Schemes? If so for which analytes? Is this because there is no UK NEQAS Scheme available?

14. Are there additional features of non-UK NEQAS Schemes which you would like included in UK NEQAS Schemes? If so, what are they?

15. If receiving a performance notification. What is your process for dealing with this?

	Select all that apply
Have written procedure
Perform internal investigation
Monitor as KPI
Discuss at quality meeting
Escalate to Senior Management
Ignore it

Other (Please state)

16. Would you be interested in receiving educational material/training from the UK NEQAS Chemistry centres?

Yes

17. If you answered ‘Yes’ to question 16, what would be your preferred format for receiving training. (Select all that apply).

	Select all that apply
Webinars
EQA surgery with a Scheme Organiser
Masterclasses
Educational material on the website
Educational bitesize videos
EQA Interpretation competency
Face to face
Roadshow
Any other format (please add comments below)

Any other comments/suggestions?

Please provide your contact details if you would like us to respond to your comments. We are always happy to receive anonymous feedback.

UK NEQAS Laboratory Identifier Code [if known]

Name

Phone number

Email address

Organisation

Kind regards,

Birmingham Quality, UK NEQAS [Edinburgh], Guildford Peptide Hormones, Cardiac Markers (Glasgow) and Guildford Trace Elements